Terms & Conditions

These terms govern every account opened at GraalRealm Casino. By registering, players agree to the conditions below in full, and should read them alongside the bonus terms published on the bonuses page before making a first deposit.

1. Eligibility

Players must be at least 18 years old, or the legal gambling age in their jurisdiction if higher, to register an account. GraalRealm reserves the right to request identity verification at any time and to suspend accounts pending that verification. Residents of jurisdictions where online gambling is restricted or prohibited by local law are not permitted to register, and GraalRealm reserves the right to close any account found to be in breach of this condition, returning the deposited principal where legally required.

2. Account Rules

Each player may hold one account. Duplicate accounts, shared households or shared payment methods used to claim multiple bonuses will result in forfeiture of bonus funds and associated winnings. Account details, including name, date of birth and payment information, must be accurate and kept up to date; providing false information may result in permanent account closure and forfeiture of any balance held at the time.

3. Bonus Terms

The welcome bonus matches 150% of a qualifying first deposit up to €1,000 and carries a 35x wagering requirement on the bonus amount, clearable within 30 days. Slot games contribute 100% toward wagering; table games contribute 10%. Maximum stake while a bonus is active is €5 per spin or hand. Attempting to clear wagering requirements through low-risk betting patterns across multiple correlated outcomes, sometimes called bonus hedging, is prohibited and may lead to forfeiture of the bonus and any winnings derived from it.

4. Payments

Deposits are typically instant. Withdrawals are processed after identity verification and may take between a few minutes and five business days depending on the method selected. GraalRealm does not charge withdrawal fees; third-party processors may apply their own. Withdrawals are paid out using the same method used for the corresponding deposit wherever technically possible, as a standard anti-money-laundering safeguard, and large withdrawals may be split into instalments at GraalRealm's discretion.

5. Responsible Gaming

Players may set deposit, loss and session limits, or self-exclude temporarily or permanently, at any time from account settings. GraalRealm supports players seeking help from independent responsible gaming organisations and will honour any self-exclusion request within 24 hours of submission, during which no marketing communication will be sent to the affected account.

6. Fair Play & Security

All games run on certified random number generators, independently tested and periodically re-audited by accredited testing laboratories. Account data is protected with SSL encryption, and GraalRealm never sells player data to third parties. Any suspected use of bots, scripts or automated play tools voids winnings generated through that activity.

7. Limitation of Liability

GraalRealm is not liable for losses arising from circumstances outside its reasonable control, including connectivity issues on the player's side or scheduled maintenance. In the event of a verified technical malfunction affecting game outcomes, GraalRealm reserves the right to void affected rounds and refund the wagers placed on them.

8. Changes to These Terms

GraalRealm may update these terms periodically to reflect regulatory changes, new payment methods or platform features. Material changes will be announced on the site at least 14 days before taking effect, and continued use of the account after changes are published constitutes acceptance of the revised terms.

9. Contact

Questions about these terms can be directed to the support team at support@graalrealmcasino.com, available by live chat and email every day of the week for clarification on any clause above.

10. Dormant Accounts

An account with no login activity for 12 consecutive months is classified as dormant. GraalRealm will attempt to notify the player by email before applying any applicable dormancy fee permitted under local regulation, and no fee will reduce a balance below zero.

11. Dispute Resolution

Any dispute regarding a game outcome, bonus calculation or withdrawal should first be raised with support, who will investigate using server-side game logs as the authoritative record. Unresolved disputes may be escalated to the independent dispute resolution service named on the licensing page of the site.

12. Governing Law

These terms are governed by the laws of the jurisdiction under which GraalRealm's gaming licence is issued, without regard to conflict-of-law principles, and any legal proceedings will be conducted in the courts of that jurisdiction unless local consumer protection law requires otherwise.

13. Promotions & Marketing Communications

Players may opt in or out of marketing emails and push notifications at any time from account settings without affecting their ability to use the account or claim eligible promotions manually from the promotions tab. GraalRealm will not share a player's contact details with third-party marketers.

14. Severability

If any individual clause of these terms is found unenforceable under applicable law, that clause will be limited or removed to the minimum extent necessary, and the remaining terms will continue in full force and effect.

15. Identity Verification

Standard Know Your Customer checks require a valid government-issued photo ID, proof of address dated within the last three months, and proof of ownership for any payment method used to deposit or withdraw. Verification is typically requested before a player's first withdrawal and may be requested again at any point if account activity patterns warrant a review.